60 Message Solution Private key is required. Do one of the following to pair a private key with the certificate: • For PEM/DER format certificates obtained from a CSR using a computer, specify the private key file. • For PKCS#12 format certificates obtained from a CSR using a computer, create a file containing the private key. If you re-imported a PEM/DER format certificate obtained from a CSR using Web Config, you can only import it once. You must obtain and import a new certificate. Setup failed. Make sure the computer and product are connected, and the certificate file is not corrupted, then import the certificate file again. Parent topic: Solving Digital Certificate Problems Cannot Import a Digital Certificate If you cannot import a digital certificate, try these solutions: • Make sure the CA-signed certificate and the CSR have the same information. If they do not match, import the certificate to a device that matches the information or use the CSR to obtain the CA-signed certificate again. • Make sure the CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Digital Certificate Problems Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these solutions: • Make sure that you entered a Common Name setting in Web Config. • Make sure the Common Name setting does not contain unsupported characters or is divided by a comma. Correct the setting and update the certificate again.